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ACM Queue editorial board member Ben Fried, previous managing director in Morgan Stanley’s IT department, has an interview [1] with Phil Smoot, a product unit manager in Microsoft’s MSN division:

"One of the oldest free Web e-mail services, Hotmail relies on more than 10,000 servers spread around the globe to process billions of e-mail transactions per day. What’s interesting is that despite this enormous amount of traffic, Hotmail relies on less than 100 system administrators to manage it all."

[1] http://www.acmqueue.com/modules.php?name=Content&pa=showpage&pid=353