This post originated from an RSS feed registered with Java Buzz by Michael Cote. Original Post: Leveraging Blogs for Better Customer Service from PeopleOverProcess.com Feed Title: Cote's Weblog: Coding, Austin, etc. Feed URL: https://cote.io/feed/ Feed Description: Using Java to get to the ideal state. Latest Java Buzz Posts Latest Java Buzz Posts by Michael Cote Latest Posts From Cote's Weblog: Coding, Austin, etc.

As long term readers know, esp. this dude, I’m all about using blogs and other public web media to get stuff done by breaking up concreted bureaucratic anti-will. I’ve often wondered if publicly commenting about customer support experience problems is a good way to get better customer support.

We’ve has seen the pre-sales cycle speed when blogs and social networks of influence get involved in the case of Ric “aqualung” Hayman. But, I’m curious if a wide-swath of people have found blogs as a useful accelerator for getting the “shut that complaining guy on the web-corner up!” attention you sometimes need in the world of customer support.

Anyone had success with that tactic?

Disclaimer: Adobe is a client.

Technorati Tags: customersupport, blogs, twitter

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