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Imagine what you could do if you helped your users?

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dion

Posts: 5028
Nickname: dion
Registered: Feb, 2003

Dion Almaer is the Editor-in-Chief for TheServerSide.com, and is an enterprise Java evangelist
Imagine what you could do if you helped your users? Posted: Mar 27, 2008 8:42 AM
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Original Post: Imagine what you could do if you helped your users?
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Context is everything. The context for an online help system for most companies is that they want to do everything possible for you NOT to contact a human being. The CIO looks at the numbers and call/email centers as a money pit in their eyes. I just had yet another example of this. It is a [...]

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