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The use of proxy indicators in service management

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justin cater

Posts: 19616
Nickname: justin78
Registered: Mar, 2011

Justin Cater is executive editor at Java Code Geeks
The use of proxy indicators in service management Posted: Jun 1, 2017 10:39 AM
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Original Post: The use of proxy indicators in service management
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Operating any non-trivial IT-service is a complex exercise. There are multiple aspects one needs to bear in mind while building a good operations team. One of such aspects is transparency in the service level quality. In order to avoid confusion and blame games, every good operations team has agreed upon certain quality level the service ...

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