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Tell me about your frustrations with commercial software. What drives you crazy about the way the software industry works?
The fact is that IT has become part of the DNA of organizations now. We run our companies on this commercial software and it is a sort of perilous position to be in because the very thing that you run your company on is largely out of your control.

How so?
For example, something as simple as an upgrade on one of your applications. You are forced to upgrade when your vendor drops support on something. But it could be that you have got something more important going on that year, like a strategic investment in customer relationship management (programs) that you would rather be devoting your resources to. But you are often forced to upgrade to a newer version of software.

Worse yet, if you have committed some portion of your company to run on a piece of software and that vendor changes direction, you are suddenly kind of out in the dark and, again, forced to go through, in this case, a re-platform, not even an upgrade. You are going to be forced to move and it just might not be your strategic priority at that time.

"The CIOs strike back"