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Profile of a non-Wal-Mart Customer

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Michael Cote

Posts: 10306
Nickname: bushwald
Registered: May, 2003

Cote is a programmer in Austin, Texas.
Profile of a non-Wal-Mart Customer Posted: Nov 2, 2004 7:15 AM
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This post originated from an RSS feed registered with Java Buzz by Michael Cote.
Original Post: Profile of a non-Wal-Mart Customer
Feed Title: Cote's Weblog: Coding, Austin, etc.
Feed URL: https://cote.io/feed/
Feed Description: Using Java to get to the ideal state.
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Check out Ruel's recent post, a "letter to Wal-Mart," for a fantastic (though inadvertent) profile of someone who is definitely not a Wal-Mart customer. That is, it details the opposite of the characteristics of Wal-Mart customers.

I really like reading and thinking about the Wal-Mart "story," as I do other large retail companies and people. The target customer for Wal-Mart, of course, is about 80% completely price-centric and 20% convenience centric. That is, customers are most concerned with price, and then a little concerned with having everything available under one roof.

Our man Ruel, however, is also interested in a quick check-out...which, really, isn't that important to Wal-Mart customers. Put another way, Wal-Mart customers will "gladly" sacrifice a speedy checkout for really cheap product.

I'm pretty much with Ruel: I avoid Wal-Mart because the process is too "big" all around:

  • It takes too much time to checkout, the items are too generic and "normal" This is largely an aesthetic complaint, but the grocery selection is often more limited than, say, HEB.
  • Wal-Marts are always "too far" for my lazy driving habits. The size of Wal-Mart demands a really big plot of land, so they're often located further out of the city than I'd like to drive.

The reason I end up going to Wal-Mart is because there's no where else to go for the item I want: like a cheap, plastic swimming pool for the dogs, or cheap door-mats. Indeed, I'm still motivated to get cheap-shit, but I'm willing to pay more for some stuff...or go to the dollar store instead, which is closer.

Read: Profile of a non-Wal-Mart Customer

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