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by Michael Cote.
Original Post: Profile of a non-Wal-Mart Customer
Feed Title: Cote's Weblog: Coding, Austin, etc.
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Check out Ruel's recent post, a "letter to Wal-Mart," for a fantastic (though inadvertent) profile of someone who is definitely not a Wal-Mart customer. That is, it details the opposite of the characteristics of Wal-Mart customers.
I really like
reading and thinking about the Wal-Mart "story," as I do other large retail companies and people. The target customer for Wal-Mart, of course, is about 80% completely price-centric and 20% convenience centric. That is, customers are most concerned with price, and then a little concerned with having everything available under one roof.
Our man Ruel, however, is also interested in a quick check-out...which, really, isn't that important to Wal-Mart customers. Put another way, Wal-Mart customers will "gladly" sacrifice a speedy checkout for really cheap product.
I'm pretty much with Ruel: I avoid Wal-Mart because the process is too "big" all around:
It takes too much time to checkout, the items are too generic and "normal" This is largely an aesthetic complaint, but the grocery selection is often more limited than, say, HEB.
Wal-Marts are always "too far" for my lazy driving habits. The size of Wal-Mart demands a really big plot of land, so they're often located further out of the city than I'd like to drive.
The reason I end up going to Wal-Mart is because there's no where else to go for the item I want: like a cheap, plastic swimming pool for the dogs, or cheap door-mats. Indeed, I'm still motivated to get cheap-shit, but I'm willing to pay more for some stuff...or go to the dollar store instead, which is closer.