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by Angsuman Chakraborty.
Original Post: Salesforce Service Cloud integrates with Twitter - Why and What's New?
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Salesforce.com, a notable CRM service provider are integrating Service Cloud customer-service platform with Twitter. Launched in January, the Service Cloud combines concepts like online customer communities, social networking, knowledge base information, and making data from cloud services like Facebook and Twitter available to e-mail, phone and chat-based customer service representatives.
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