This post originated from an RSS feed registered with .NET Buzz
by Jeff Key.
Original Post: Offshore this, Earthlink
Feed Title: Jeff Key
Feed URL: http://www.asp.net/err404.htm?aspxerrorpath=/jkey/Rss.aspx
Feed Description: Topics revolve around .NET and the Windows platform.
I've been a very happy Earthlink/Mindspring customer for years -- until today. My service has been down for 19 hours and I tried calling for help twice. Both times I didn't talk to the tech support guys for more than a minute. I had no idea what they were saying. I believe they were speaking English, but some dialect that I just can't understand. Problem not solved, buh-bye Earthlink.
Countless articles detail how call center folks in other countries learn English, take American names and so on. Why don't they take my calls? There's nothing more frustrating than making 58 menu selections and waiting fifteen minutes to talk to someone that I can't understand. Twice.
After the final call, I dialed Comcast and bought their high-speed cable internet package. Install guy's going to be here tomorrow morning. Now that's service!
Previous Topic
