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James Robertson

Posts: 29924
Nickname: jarober61
Registered: Jun, 2003

David Buck, Smalltalker at large
Another Misadventure in PR Posted: Aug 20, 2007 6:34 AM
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This post originated from an RSS feed registered with Agile Buzz by James Robertson.
Original Post: Another Misadventure in PR
Feed Title: Cincom Smalltalk Blog - Smalltalk with Rants
Feed URL: http://www.cincomsmalltalk.com/rssBlog/rssBlogView.xml
Feed Description: James Robertson comments on Cincom Smalltalk, the Smalltalk development community, and IT trends and issues in general.
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There's an interesting PR angle to the Beauchamp/TNR thing - and no, I'm not going into the war in Iraq, or the politics surrounding it :) For those unfamiliar with the story, start with this Google search - the piece that got my attention from a PR perspective is this one, from PajamasMedia. The short summary: a story has blown up in the faces of TNR, and - at least thus far - they haven't been willing to come forward and admit to being taken. For a magazine that was taken for a ride by Stephen Glass, this is not a good thing:

Perhaps a cone of silence has descended. A longtime New Republic editor told me that she was not sure that she was allowed to discuss the Beauchamp affair, citing the magazine’s lawyers.
If the magazine had provided a full and immediate accounting of the incident, the story might look very different, full of mitigating factors and useful distinctions. It is a pity that the editors did not provide it.

And there's the problem - "citing the magazine's lawyers". This is standard PR failure #1 in the new world of media. When you have sharks circling you, the worst thing you can do is clam up and cite "lawyers" as a reason to stay silent. Lawyers make for lousy PR; the public doesn't trust the legal profession much, and doing this just makes things worse - a lot worse.

In this kind of case, it's best to be completely open about what your position is, early and often. More transparency is the only thing that can save your bacon when a media/blog buzz-storm blows your way. Sadly for TNR, they chose the old "batten down the hatches; it will blow over" approach. I don't think it's working out for them, and I suspect that both Glenn Reynolds and David Meerman Scott could have explained why it isn't working, if TNR's editors had read either of their recent books.

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