I've been pondering the post from Steve Jones that I commented on the other day; it was while looking over the comments that I had a small epiphany - would Jones accept the "well, you can't expect much from the masses" theory in a home improvement project? Would he accept shoddy work from a contractor as quickly as he seems willing to accept it from a developer?

In general, how happy would he be if his attitude toward accepting mediocrity extended to every service he paid for? Does he just shrug his shoulders when a repair guy comes out and botches a job?

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