At some point, big companies are going to recognize that their script driven customer support scheme is causing them more PR grief than it's worth - but now is not that time. This post, where a guy was repeatedly told that his WiFi would not work "because he used a Mac" rang a bell with me - I used to get the same crap from Comcast over my Linux box.

I'd have a problem with the cable modem - like no synch to the signal. I'd call, they would start their script, and stop dead when I explained that I couldn't go into Windows settings, because I was using Linux. Bam, they would immediately blame the Linux system. Never mind the fact that the cable modem wasn't getting a signal - it had to be the weird OS.

So here's another poor guy, getting the same lame responses, for the same lame reasons. The more things change....

Technorati Tags: PR, stupidity