I like the way Dave Walker puts the "free and open" debate in perspective - in discussing his purchase of an iPhone, he lists this as a downside:

Freetards yell at me for not donning a mobile hairshirt instead.

This goes along with something Troy said this morning:

If you haven't worked with hardware or software that spoils you by doing all the little things right you may not know what you're missing, but start using something that "gets it right" and you don't want to go back.

It's hard for free software to get there, because free projects usually progress right up to "useful enough for me (the author), and no more". Sure, there are exceptions - but they are rare. Usually, to get "fit and finish", you have to pay.