I've just received an e-mail from Comcast stating that my machine has been used for sending spam, which turned out to be Comcast's lie. See a copy of the message below:
A quick chat with Comcast support revealed that may machine (surprise) has not sent spam and that this is "an automated message sent to all customers". Support also has refused to provide contact details to file a complaint(see below):
Slava (Sat Jul 26 2008 03:47:58 GMT-0700 (Pacific Daylight Time)) > I have recevied a message from comcast saying that my computer was used to send spam. I want to know how you identified that. I am an advanced user. Laarni (Sat Jul 26 2008 03:48:06 GMT-0700 (Pacific Daylight Time)) > Hello Slava, Thank you for contacting Comcast Live Chat Support. My name is Laarni. Please give me one moment to review your information. Laarni (Sat Jul 26 2008 03:48:10 GMT-0700 (Pacific Daylight Time)) > I am happy to assist you today. Slava (Sat Jul 26 2008 00:48:18 GMT-0700 (Pacific Daylight Time)) > Hi Laarni (Sat Jul 26 2008 03:48:29 GMT-0700 (Pacific Daylight Time)) > Hello Slava. Laarni (Sat Jul 26 2008 03:48:54 GMT-0700 (Pacific Daylight Time)) > I just want to confirm is the message pertaining to using port 587 instead for port 587 for your e-mail client? Slava (Sat Jul 26 2008 00:49:28 GMT-0700 (Pacific Daylight Time)) > [Cut'n'paste of the Comcast's message above] Laarni (Sat Jul 26 2008 03:49:46 GMT-0700 (Pacific Daylight Time)) > Thank you for that information, Slava. Laarni (Sat Jul 26 2008 03:50:34 GMT-0700 (Pacific Daylight Time)) > I just want to inform you that there's no problem with your computer it's just your e-mail settings. We advice our customers to use port 587 instead of 25 since Comcast have notice that port 25 has been use as a spamming port. Laarni (Sat Jul 26 2008 03:51:50 GMT-0700 (Pacific Daylight Time)) > The e-mail that you received is a generic e-mails that are sent to Comcast High-Speed internet customers. Laarni (Sat Jul 26 2008 03:52:45 GMT-0700 (Pacific Daylight Time)) > May I know if we are still connected? Slava (Sat Jul 26 2008 00:53:22 GMT-0700 (Pacific Daylight Time)) > yes Laarni (Sat Jul 26 2008 03:53:47 GMT-0700 (Pacific Daylight Time)) > Are you changing the port from 25 to 587? Slava (Sat Jul 26 2008 00:53:56 GMT-0700 (Pacific Daylight Time)) > That what your message say "Comcast has determined that your computer(s) have been used to send unsolicited email ("spam"), which is generally an indicator of a virus" Slava (Sat Jul 26 2008 00:54:17 GMT-0700 (Pacific Daylight Time)) > Do you mean it is a lie? Laarni (Sat Jul 26 2008 03:56:08 GMT-0700 (Pacific Daylight Time)) > Slava, the e-mail that was sent to you is a auto generated e-mail that is sent to every Comcast high-speed internet customers who are using port 25 instead of port 587 for the e-mail settings. Slava (Sat Jul 26 2008 00:56:48 GMT-0700 (Pacific Daylight Time)) > This is not an answer. Has my computer been used to send spam?
Laarni (Sat Jul 26 2008 03:58:01 GMT-0700 (Pacific Daylight Time)) > It's not.
Slava (Sat Jul 26 2008 01:00:02 GMT-0700 (Pacific Daylight Time)) > I would like to know a name, phone number and address of an executive at Comcast whom I can contact to file a complaint. Laarni (Sat Jul 26 2008 04:00:49 GMT-0700 (Pacific Daylight Time)) > Hold on please. Laarni (Sat Jul 26 2008 04:02:17 GMT-0700 (Pacific Daylight Time)) > Slava, I am sorry but I do not have the information of our Comcast executive. However, you can file a complaint through care_customer@cable.comcast.com . Slava (Sat Jul 26 2008 01:03:42 GMT-0700 (Pacific Daylight Time)) > So, you refuse to give me the name? Laarni (Sat Jul 26 2008 04:05:45 GMT-0700 (Pacific Daylight Time)) > I am not refusing to give the contact number of our executive but it's just that I do not have the contact information for our executive. Slava (Sat Jul 26 2008 01:06:42 GMT-0700 (Pacific Daylight Time)) > What is your identification? Laarni (Sat Jul 26 2008 04:07:05 GMT-0700 (Pacific Daylight Time)) > May I know what identification are you referring to? Slava (Sat Jul 26 2008 01:11:35 GMT-0700 (Pacific Daylight Time)) > You have to have an identification in addition to "Laarni", normally this is a full name, phone number, e-mail and/or Comcast employee number or a badge number. If you are not with Comcast, that would be information that allows to uniquely identify you with your organization. Laarni (Sat Jul 26 2008 04:12:06 GMT-0700 (Pacific Daylight Time)) > Okay. My Comcast ID is nat8dx. Slava (Sat Jul 26 2008 01:12:13 GMT-0700 (Pacific Daylight Time)) > I need it to refer to when I file a complaint. Laarni (Sat Jul 26 2008 04:14:51 GMT-0700 (Pacific Daylight Time)) > I really do apologize for the inconvenience this has cause you. The e-mail that you have received is about the port 25 since Comcast have detected that port 25 has been used for spamming. We advice our customers to change their ports to 587 and once you have change it to the port that Comcast is using everything will be just fine. Slava (Sat Jul 26 2008 01:15:10 GMT-0700 (Pacific Daylight Time)) > Thank you.
Yet, the message directly addresses me ("your computer(s) have been used") and does not mention anywhere that this is a broadcast message, which makes it a false acquisition. Comcast, you could do better.
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