This is smart - Apple has decided to start communicating directly about the MobileMe problems. They needed to; the platform was getting painted without any input form them. So this:

Steve Jobs has asked me to write a posting every other day or so to let everyone know what's happening with MobileMe, and I'm working directly with the MobileMe group to ensure that we keep you really up to date. In the 14 days since we launched, it's been a rocky road and we know the pain some people have been suffering. Be assured people here are working 24-7 to improve matters, and we're going to favor getting you new info hot off the presses even if we have to post corrections or further updates later.

is very good stuff. It acknowledges the problems, and promises to keep interested people notified. Far better than the all too typical "say nothing" approach that is common in too many MarCom groups when problems come up.

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