SIgh. While I'm looking forward to getting FIOS, the lack of communication from Verizon on when they'll be here is not encouraging. Yesterday, the people who run the fiber to the house showed up, dug the hole, and got that part done - no problem, no need for me to do anything.

Skip to today. No phone call from Verizon, so I call the number on the door card yesterday's folks left. It runs to the contractors who do the digging. They were pleasant, and sent me to a Verizon number. I called that, and the woman there was pleasant, but knew nothing - after putting me on hold for 5 minutes.

Now I'm on hold with the third number, and their auto-answering system was thrown by the fact that I was forwarded from the last number. Fortunately, I was able to punch zero and get out of that ring of hell. Unfortunately, it's simply moved me to an "all of our consultants are busy" ring with bad music.

It's now an open question as to whether I'll escape in time for my 11 am conference call, or learn anything of value. Looks like "once a phone company, always a phone company" is still true...

Update: The fun continues. The next person I spoke to told me that there was a problem with the voice installation. Which is funny, because I didn't order voice service - just internet. That threw the person there, so I got tossed on hold again. The next person found my order number (which was different than the one I was given in the first place, joy) - and promptly tossed me upstream again. I'm finally talking to someone who has some idea what the status is, but he has to call dispatch. Back on hold!

Update2: Well, the guy I was holding for was helpful. Apparently, some paperwork wasn't filled out right, so the techs had no idea that the fiber was run yesterday. Now I'm waiting to get a call, telling me when they'll actually come to do the install...

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