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by Michael.
Original Post: Support in Agile Product Development Company: Email Client
Feed Title: TargetProcess Blog
Feed URL: http://feeds2.feedburner.com/Targetprocess
Feed Description: Agile development and processes, project management, programming practices, patterns, XP(eXtreme Programming), SCRUM, Crystal, TargetProcess news, what else?
We are working hard to improve our support. Sometimes it is very good, sometimes not. We are receiving about 20-40 requests each day via emails and Help Desk Portal, also we have several chats and phone calls. I want to share our experience and problems we are facing with, maybe it will help other companies to provide good support faster.
Manage Support using Email Client
Initially, as may other
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