This post originated from an RSS feed registered with Agile Buzz
by Michael.
Original Post: Organizing Support in Agile Product Development Company
Feed Title: TargetProcess Blog
Feed URL: http://feeds2.feedburner.com/Targetprocess
Feed Description: Agile development and processes, project management, programming practices, patterns, XP(eXtreme Programming), SCRUM, Crystal, TargetProcess news, what else?
In 2007 we've released TargetProcess v.2.5 with Help Desk on board. It was quite powerful help desk with email integration and Help Desk Portal application. It opened new ways to provide support. We merged all support sources into one place: Help Desk. Often customers send emails and they converted to requests, sometimes they post requests directly via Help Desk Portal. Also we have support forum