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Why all the Angst?

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James Robertson

Posts: 29924
Nickname: jarober61
Registered: Jun, 2003

David Buck, Smalltalker at large
Why all the Angst? Posted: Aug 3, 2009 6:40 AM
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This post originated from an RSS feed registered with Agile Buzz by James Robertson.
Original Post: Why all the Angst?
Feed Title: Cincom Smalltalk Blog - Smalltalk with Rants
Feed URL: http://www.cincomsmalltalk.com/rssBlog/rssBlogView.xml
Feed Description: James Robertson comments on Cincom Smalltalk, the Smalltalk development community, and IT trends and issues in general.
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Living at the top of the heap does seem to come with PR problems; the technorati will start throwing uninformed nonsense around as if it means something. First there's Mike Arrington, who apparently wanted to rant about Google Voice without actually understanding how it works. Next there's Chris Dannen, with the all too common "AT&T service sux0rs" complaint:

If you have an iPhone, you know that AT&T connects calls about as often as the Cubs win games. Which is not often. Not often at all. I'm not even a baseball fan and I know this analogy fits.

This is getting tiresome. There are reasons to get angry with AT&T; I'm still wondering where tethering is (and whether it will arrive with a reasonable pricetag). MMS is still MIA as well. But service levels? I've now traveled with my iPhone to Cincinnati, Boston, New York, and Des Moines, as well as to a variety of airports in between. At no point did I have spotty coverage. At no point have I had calls dropped more (or less) often than I ever did on Verizon.

Thus far, when I've had to deal with AT&T, they've been polite and easy to talk to as well - I had no problem switching international coverage on and off, for instance.

The only conclusion I can draw is that all the tech writers in the San Francisco Bay area are too lazy to do their own research, so they're left copying each other's rants about the supposed evils of AT&T. Don't get me wrong, I'm fully down with David Pogue's "take back the beep" thing - but that problem crosses over to all wireless vendors.

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