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by James Robertson.
Original Post: How Did This Happen?
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T-Mobile and Danger, the Microsoft-owned subsidiary that makes the Sidekick, has just announced that they've likely lost all user data that was being stored on Microsoft's servers due to a server failure. That means that any contacts, photos, calendars, or to-do lists that haven't been locally backed up are gone.
How does a serious vendor manage to lose all data in a server failure? Haven't they been following best practices with some kind of regular offsite storage solution? This is an epic level of incompetence on display here.