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by George Dinwiddie.
Original Post: Losing Customer Focus
Feed Title: George Dinwiddie's blog
Feed URL: http://blog.gdinwiddie.com/feed/
Feed Description: Effective software development is the name of the game. Agile practices are excellent tools for achieving effectiveness, and agile values are excellent guideposts. This blog tends to center on Customer Collaboration, Individuals and Interactions, Responding to Change, and Working Software.
Southwest Airlines has long been known for two things: low prices and attention to customer service. Since they instituted the “reserved place in line” so I wouldn’t have to stand for a long period of time, I have come to check their website first, and only rarely look for alternative flights. Sadly, they’ve taken their [...]
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