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Metrics and Manager as Coach

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Keith Ray

Posts: 658
Nickname: keithray
Registered: May, 2003

Keith Ray is multi-platform software developer and Team Leader
Metrics and Manager as Coach Posted: Jul 13, 2004 10:35 AM
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Brad Appleton wrote a very good post on the XP mailing list about his experience with a Little-League baseball coach who collected a lot of metrics, using them to improve the kids' game, but not using them as rewards or incentives (or blaming/dis-incentives.) A few quotes:

I used to play little-league baseball. Overzealous parents and coaches were too often the norm, and made it be so much about winning-vs-losing that it sucked a lot of the fun and learning/improving right out of it.

Then one year I played for a team that had a manager that was different. He abhorred all that other stuff. He was big on strategy and using data. [...] He used a lot of that to help him come up with the batting line-up, which people were best at fielding which positions, pinch-hitting and relief-pitching.

He shared the info with the assistant coaches. The info was not shared with us kids. For starters, we were possibly a bit young to try and make sense of it, but he also didn't want to see it used to try and rank people as better/worse than one another.

[...]

Anyway, with all that data-gathering going on, and the way it was shared, it was NEVER used as reward/incentive. We all knew what our win/loss record was. After each game (win or lose) the very next practice the manager led a discussion about things that we did well, and then areas for improvement - which usually became our "drills" for the rest of that practice session.

Whenever we played a particularly significant game, at the very beginning, the manager would tell us we were going out for ice-cream afterward REGARDLESS of whether we won or lost. Other teams and managers never did that. They only went out to the ice-cream parlor if they won. [...]

I was never before on a little-league team that was so motivated, and enjoyed playing so much, and that so actively encouraged other team members (especially the weaker players, who needed it much more than our "all-stars"). All in all it was a great season, and the best I recall in my own little-league "career". We lost only one game all season. [...]

I have a feeling we wouldn't have done as well if rewards like "ice-cream" had been conditional upon winning. I know we certainly wouldn't have enjoyed it as much. [...]

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