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by James Robertson.
Original Post: The dishwasher watch
Feed Title: Cincom Smalltalk Blog - Smalltalk with Rants
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Feed Description: James Robertson comments on Cincom Smalltalk, the Smalltalk development community, and IT trends and issues in general.
So our dishwasher broke on December 26th - that's a lot of fun when you are planning on a party for 24 (we had that on January 1st). The thing should still be under warranty for the busted part - we had a local guy come out and diagnose it the next day, but parts would run $200 + if he did the work. So, we called Sears. They arranged a wonderfully convenient arrival date of today (January 3rd).
They called this morning to say "Sorry, we can't come today, our tech is backed up. How's next Monday?
After bouncing through 5 different people at Sears who desperately wanted to avoid doing anything for me, I got a woman named Angela Martinez who actually called someone with authority to do something - and we had a tech here by 1:30. Thank you, Angela. This victory was short-lived though, due to the second problem:
The tech didn't have the parts
Never mind that I had told them which parts were blown a week ago.... So he orders them. They'll arrive in 7-10 days, and he'll be back to install them on the 14th. Marvelous! Another 11 days of glorious hand washing to look forward to. So my question is, how flipping hard would it have been to bring the blasted parts I asked for? How hard would it have been for the first support person I spoke to to not try and blow me off? Do they want to drive my business elsewhere? It sure seems like it...
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