Simon Baker
Posts: 1022
Nickname: sjb140470
Registered: Jan, 2006
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Simon Baker is an independent consultant, agile coach and scrum master
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Building trust
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Posted: Dec 16, 2007 5:24 AM
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This post originated from an RSS feed registered with Agile Buzz
by Simon Baker.
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Original Post: Building trust
Feed Title: Agile In Action
Feed URL: http://feeds.feedburner.com/AgileInAction
Feed Description: Energized Work's blog.
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A bit of trust goes a long way.
(Via Pascal Van Cauwenberghe) David Anderson gives us a few tips on building trust:- Trust begets trust
- Be humble and respect the other
- Vulnerability disarms
- Apologise for poor results; take responsibility, even if you weren't involved in the delivery of the poor results; promise better; deliver
- Keep delivering, regularly, predictably
- Deliver daily on your personal commitments; deliver daily or weekly on team commitments
- Demonstrate competence; rehearse and practice for perfect delivery
- Be transparent
- Encourage learning from failure
- Get rid of command and control
- Build up a reputation
- Define clear values and principles; let them guide decision making
Tags: trust
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